Hotel spa di Hanoi

Vana Jerman

The staff was very accommodating and polite. Made us feel like home.

Tomáš 1991 Republik Ceko

I love everything about hotel. The staff is purely amazing. We arrived in the early morning and they let us sleep few hours in room despite we had booking only for upcoming night. Room was very clean, bed was super comfy, the size of room was just enough for couple. The breakfast was delicious with many options to eat. Location of the hotel is great. We spent here only one last night in Vietnam but speaking of accommodation it was cherry on the top of the cake. If I ever travel to Vietnam again, I will definitely choose this hotel again.

SARAH Australia

Location to old quarter and quiet rooms.

Gerard Prancis

The rooms were small, but the service more than made up for it. I wish that I had booked more nights there. Ms. Lucy was the highlight of this location. Her customer service was far beyond all the others that I've experienced in all my travels. She handles that hotel like she owns it. Even when I wasn't staying there, she took great care of my traveling needs. I'll stay there every time I come back to the old quarter of She still working there. Thank you for everything Ms. Lucy.

Cecile Lithuania

Friendliness of the staff, very very helpful, great location, we had a great time! We definitely recommend a stay here!

Albany Panama

The staff was amazing, we felt like royalty during our stay, they cared about every detail, from the first minute we arrived we were greeted with a Welcome drink and sweets. The receptionist was very kind, she took the time to explain every single detail about things we needed to know about Hanoi and the hotel. The breakfast was a mix of large variety of tradicional dishes and Vietnamese cuisine with plenty of different fruits and juices, They had Vietnamese coffee and the Pudding was incredible. Our room was always cleaned, with complementary water and fruits. I Will definitely go back to this hotel when I go back to Hanoi.

László Hungaria

For me definitely 5 star quality. Young, motivated and always helpful staff. Hotel with perfect location.

Luca Swiss

We stayed there for four nights at the end of our trip in Vietnam. The staff is amazing, they were very helpful. I lost my wallet after we checked out and they put a lot of effort in finding it. Very good location, you can walk to all the interesting places on foot. Last but not least: the beds were comfy. We were very happy

Tafhim Bangladesh

The location of the hotel is very central. Room is clean and specious. Stuffs are very friendly and helpful. If I go to Hanoi again I will choose west hotel and spa for sure.

Alexander La Forest Trinidad & Tobago

Very friendly staff, good breakfast and good location. Great value.